Medical Coordination Services

Cross-border care, everything else handled

Translation, accompaniment, transfers, accommodation, visa support — everything beyond the medical visit, taken care of by a dedicated coordinator. Multiple coordination services, chosen as needed, priced clearly, confirmed in writing at every step.

Compliance statement: we are not a medical institution. We do not diagnose or treat, do not recommend medication and do not promise outcomes. Medical fees are paid by you directly to the medical institution.

Coordination services, chosen as needed
10 services
Native-level service languages
4 languages
Covered by Hainan's visa-free policy
59 countries
Emergency support, always online
24 hours

Multiple coordination services, chosen as needed

Each service can be booked on its own or freely combined. Open a card to see what it covers and how it is carried out; fees are confirmed in writing, item by item, before you sign.

Care and communication

Interpreting, appointments and visit schedules — the key steps before and after treatment, arranged in one go.

Medical Appointment Interpretation & Accompaniment

Medical Appointment Interpretation & Accompaniment

Talking with doctors in another country can be hard because of language and unfamiliar medical terms. We arrange interpreters and accompany you to appointments, so you can communicate clearly and understand what the doctors and your treatment team tell you.

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Medical Records Translation & Organization

Medical Records Translation & Organization

Hospitals need your medical records to understand your history and plan treatment, but records from other countries often come in a different language or format. We help you organize and prepare your documents so hospitals can review them easily.

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Hospital Appointment & Institution Coordination

Hospital Appointment & Institution Coordination

Arranging care abroad means choosing a hospital, contacting departments, finding available appointments and learning what steps come before a visit. We handle this communication for you and keep the process clear and organized.

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Travel Itinerary Planning & Personalized Service Plan

Travel Itinerary Planning & Personalized Service Plan

A medical trip is more than a hospital visit: exams, treatment, transport, accommodation and recovery time all need planning. We turn your confirmed medical schedule and travel needs into a practical itinerary.

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Travel and arrival

Entry, transport and accommodation — the practical details around your arrival, handled together.

Visa Documents & Invitation Letter Coordination

Visa Documents & Invitation Letter Coordination

Travelers to China may need a visa, supporting documents and sometimes an invitation letter. Requirements depend on your nationality, travel purpose and the rules of the Chinese authorities. We help you gather and coordinate what you need.

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Airport Pickup & Local Transport Coordination

Airport Pickup & Local Transport Coordination

Arriving in a new place can be stressful, especially with limited mobility or heavy luggage. We arrange airport pickups and local transport between the airport, your hotel, hospitals and other confirmed destinations.

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Accommodation Booking & Coordination

Accommodation Booking & Coordination

Where you stay matters during a medical trip: you may want to be near the hospital, stay for several appointments, or have a comfortable place to recover. We help you find and book accommodation that fits your schedule, preferences and needs.

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Local support

Everyday life, local culture and unexpected moments in a foreign country — with someone there to help.

On-Site Concierge & Daily Living Assistance

On-Site Concierge & Daily Living Assistance

Daily life in a foreign country can be difficult when the language, transport and hospital procedures are unfamiliar. We provide on-site help with everyday needs during your stay, based on the services you confirmed in advance.

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24-Hour Remote Assistance & Emergency Coordination

24-Hour Remote Assistance & Emergency Coordination

Problems and questions can come up at any time: contacting a hospital, confirming an appointment, fixing a transport issue. We offer a dedicated remote support channel for guidance and coordination, within your agreed service scope.

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Relaxation & Cultural Experiences

Relaxation & Cultural Experiences

A medical trip does not have to be only about hospital visits. Many patients and their companions like to rest, enjoy the surroundings and experience the local culture during their stay. We can arrange light leisure and cultural activities around your treatment schedule, so the trip feels more balanced. All activities are optional and depend on your doctor's advice and your recovery.

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Get a quote

Leave the details to us, keep your time for recovery

Tell us about your condition or symptoms and the medical coordination service you need, and we will offer tailored support and a quote.

Frequently asked questions

Why choose us

We do one thing: make every step of cross-border medical travel simple, transparent and within your control.

  • Clear compliance boundaries

    Licensed as a travel agency and strictly limited to non-medical work such as information, translation, itinerary coordination and booking on your behalf. The three commitments — no diagnosis or treatment, no medication recommendations, no outcome promises — are written into the service agreement.

  • Native-level multilingual team

    Coordinators who are native speakers of Chinese, English, Russian and French, closing the information gap that is most damaging in cross-border care.

  • Transparent pricing, no hidden fees

    Every service is clearly priced and confirmed in writing item by item. For booking services we provide the original quotations, keeping service fees strictly separate from third-party costs.

  • An on-the-ground network in Hainan

    Headquartered in Sanya, we work closely with the licensed medical services and tropical wellness resources of the Boao Lecheng Pilot Zone, with local support for peak-season accommodation, vehicles and interpreters.