Privacy Policy

1. Who we are

Vidaluma (“we”, “us”) is a health-tourism and care-journey facilitation company. This Privacy Policy explains how we collect, use, share and protect personal information when you use this website or contact us.

2. Information we collect

When you submit an enquiry through this website, we collect the information you provide: your name, email address, phone or WhatsApp number (optional), country of residence, preferred language, service and treatment interests, preferred travel period, and your message.

Please do not submit medical records or detailed health information through this website. Where medical information is required, your coordinator will provide a secure channel for sharing it directly with the relevant healthcare provider.

We also process limited technical data (such as a hashed IP address and browser user-agent) for security and abuse-prevention purposes.

3. How we use your information

We use the information you provide to respond to your enquiry, coordinate the services you request, communicate with you about your journey, and maintain the security of this website.

We may send you a confirmation email when you submit an enquiry and follow-up communications related to your enquiry.

4. When we share your information

We share your information with healthcare providers only where you have given us explicit consent to do so (for example, by selecting the optional consent in our enquiry form). Health-related details are never shared without your separate, explicit consent.

Sharing information with providers may involve cross-border transfer, as providers are located in China. By giving the optional consent, you acknowledge this transfer.

We may also share information with service providers who help us operate this website (such as email delivery and hosting providers), subject to appropriate safeguards, and where required by law.

5. Legal basis and consent

We process enquiry information on the basis of your consent and to take steps you request before entering into a service arrangement. The consent choices in our enquiry form are independent of each other.

You may withdraw consent at any time by emailing us. Withdrawal does not affect processing already carried out.

6. Data retention

We keep enquiry records for as long as needed to handle your enquiry and any resulting services, and for a reasonable period afterwards for record-keeping and legal purposes. You may ask us to delete your information at any time (see Your rights, below).

7. Security

We apply appropriate technical and organizational measures to protect personal information, including encrypted transmission (HTTPS), access controls, rate limiting and abuse prevention on our forms, and secure credential management.

8. Cookies

This website does not use advertising or tracking cookies. If analytics or similar tools are introduced in future, this policy will be updated before they are enabled.

9. Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the processing of your personal information, and to withdraw consent. To exercise any of these rights, contact us using the details below.

10. Contact

For any privacy question or request, email us at contact@vidaluma.com.cn.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page.