Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Vidaluma Company Limited ("Vidaluma", "we", "us", or "our"), governing your access to and use of the Vidaluma website (the "Site") and all services offered through it, including wellness residence packages, rehabilitation programmes, and healthcare travel coordination.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not access or use the Site.

• "Site" means the Vidaluma website and all of its sub-pages.
• "Services" means all products and services offered through the Site, including wellness residence packages (medical hotels, rehabilitation apartments, wellness resorts, and other accommodation), rehabilitation and clinical recovery programmes, and healthcare travel coordination.
• "Inquiry" means a request submitted through the Site by which you express interest in a service; it does not constitute a confirmed booking or an online contract for services.
• "Service Agreement" means the separate written agreement for a specific service that is formed between you and us (or our partner institutions) after an inquiry has been confirmed.

Vidaluma acts as a coordination and service operator. We connect patients and guests with healthcare institutions, rehabilitation facilities, and accommodation providers in Hainan, including hospitals within the Boao Lecheng International Medical Tourism Pilot Zone, and we organise wellness residence stays, recovery programmes, and related travel arrangements.

The Services are provided as information, coordination, and arrangement. Unless otherwise expressly stated in a Service Agreement, we are not the direct provider of medical treatment or healthcare, and our role does not create a physician–patient relationship between you and Vidaluma.

Content on the Site, including descriptions of rehabilitation programmes, clinical recovery services, wellness packages, and treatment-related information, is provided for general informational purposes only. It is not medical advice, diagnosis, or treatment, and it is not a substitute for consultation with a qualified healthcare professional.

Individual results vary, and we do not guarantee any specific therapeutic or recovery outcome. You should always seek the advice of a qualified medical professional before making decisions about your health or commencing any rehabilitation or wellness programme.

The Site does not support real-time online payment or the formation of binding online bookings. When you submit an inquiry (for example, a custom requirements request for a stay package), we collect your contact information and requirements, and our team will contact you to discuss availability, pricing, and next steps.

A confirmed booking, including its payment terms, cancellation policy, and scope, is established only when both parties have signed a separate Service Agreement (or otherwise expressly confirmed such booking in writing, including by email). An inquiry submitted through the Site does not constitute a confirmed booking.

All prices for Services are denominated and settled in Chinese Yuan (CNY). The Site may display prices converted into other currencies using live exchange rates for your convenience. These converted prices are indicative only, are based on rates that may change every few minutes, and do not constitute a binding quotation in that currency.

The final price of any Service, including any adjustments for selected options, number of guests, and duration, will be set out in the Service Agreement in CNY.

The payment, deposit, cancellation, and refund terms applicable to a specific service are set out in the applicable Service Agreement. Payments for services are typically structured in milestones (for example, a deposit, a pre-arrival payment, and a final payment), and refund terms are clearly outlined in the Service Agreement.

In the event of a dispute regarding a deposit or payment, the terms of the Service Agreement and applicable law shall prevail. You are encouraged to review the cancellation and refund provisions of your Service Agreement carefully before making any payment.

You agree to provide accurate, current, and complete information when submitting an inquiry or creating an account, and to keep such information up to date. You are solely responsible for the accuracy of the information you provide, including your contact details, health-related information (which you may choose to disclose voluntarily), and travel documents.

You are responsible for ensuring that you meet all entry, visa, health, and insurance requirements for travel to the People’s Republic of China, and for evaluating whether any rehabilitation or wellness programme is suitable for your condition in consultation with a qualified medical professional.

To use certain features of the Site, you may be required to create an account using a valid email address and a verification code. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us promptly if you suspect any unauthorized use of your account. We may suspend or terminate an account if we reasonably believe that it is being used in violation of these Terms or applicable law.

All content on the Site, including text, images, logos, videos, graphics, and software, is the property of Vidaluma or its licensors and is protected by applicable intellectual property laws. Unless expressly permitted by these Terms or by separate written authorization, you may not copy, reproduce, distribute, modify, or create derivative works from any Site content.

The Site may contain links to third-party websites or services (such as WhatsApp, Instagram, Facebook, WeChat, and partner institutions). These links are provided for your convenience. We do not control and are not responsible for the content, policies, or practices of any third-party website or service.

Your use of any third-party service is subject to that third party’s own terms and privacy policy. You should review those terms before using such services.

To the maximum extent permitted by applicable law, Vidaluma shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or the Services, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability arising from fraud or gross negligence.

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Vidaluma and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

These Terms are governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict-of-law principles.

Any dispute arising out of or in connection with these Terms or your use of the Site shall be submitted to the competent People’s Court of the place where we are domiciled (Sanya, Hainan Province) for resolution.

We may update these Terms from time to time. When we do, we will revise the effective date above. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If you have any questions about these Terms, please contact us at info@vidaluma.com, by phone at +86 166 8970 3813, or by mail at 1939, T2 Building, COFCO Sanya Joy Center, Jiyang District, Sanya, Hainan, China. Our ICP filing number is 琼ICP备2023002841号-3.